To conduct the study, we identified use cases and scenarios. At first, we agreed on “mobility” as our use case and defined related scenarios. We realized that the research might gain in insights if we had a second use case. In this spirit, we decided to develop scenarios around real estate. Scenario are a set of fictional services that can be delivered through a digital platform. For each use case, three scenarios were defined and extended progressively from the circle of legitimacy of a traditional banking institution. Therefore, the first scenario proposed traditional services on ...
