CMA (2016), « Retail Banking Market Investigation - Final Report ».
Glynn M.A. & Abzug R. (2002), « Institutionalizing Identity: Symbolic Isomorphism and Organizational Names », Academy of Management Journal, 45, 267-280.
Griffith T.L. (1999), « Technology features as triggers for sensemaking », Academy of Management Review, 24(3), 472-488.
Rogers D.L. (2016), The Digital Transformation Playbook. Rethink Your Business for the Digital Age, Columbia University Press.
Venkatesh V., Morris M. G., Davis G.B. & Davis F.D. (2003), « User acceptance of information ...
